Terms and Conditions

Terms and Conditions

The Grey Room is a small company and is part of the Acacia Retail Group. Your use of this website and any order you place through this website are subject to these terms of business.

Church House, Ewyas Harold, Herefordshire, HR2 0EX

VAT No: GB 895 691 261

Sale of Goods

These terms and the order constitute the whole agreement between you and us for the sale of the goods. Any amendments thereto must be confirmed in writing. Please ensure that you are happy with these terms before you submit the order because you will be bound by the terms once a contract comes into existence between us.

Any photographs, samples, drawings, descriptions or advertising we issue, and any colours, images or illustrations, are offered solely to provide you with an approximate idea of the goods they describe. They do not form part of the contract between you and us for the sale of the goods.

The order is an offer by you to enter a binding contract which we may accept or decline at our absolute discretion.

These terms shall become binding on you and us when we issue you with an order confirmation, at which point a contract shall come into existence between us.

We have the right to revise and amend these terms from time to time. You will be subject to the terms in force at the time that you order the goods from us unless any change to these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

Contract Cancellation

You are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 14 days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to The Grey Room via email with full details of your order.

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to The Grey Room at your own cost.

Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. The Grey Room reserves the right to refuse a refund on the item or deduct up to 25% of the original selling price from the refund amount if we find that the product has not been returned to us in a fully resalable condition.

Self-assembly furniture or items cannot be returned once assembled in part or fully completed.

If you wish to exercise your right to cancel this contract prior to order dispatch, please email support@thegreyroomshop.co.uk If your order has already been despatched please follow the procedure set out in Returns.

This does not affect your statutory rights.

These terms do not affect your legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered on to the system.

We will take all reasonable steps to pack the goods properly and to ensure that you receive your order in good condition.

We shall not be liable for any defect in the goods arising from wear and tear, wilful damage, accident and/or negligence by you or any third party, if you use the goods in a way that we or the manufacturers do not recommend, you fail to follow the manufacturer's and/or our instructions, or due to any alteration or repair you carry out without our prior written approval.

Ordering

Simply click 'Add to Basket' to add items to your basket as you're shopping. You can view the contents of your basket at any time by clicking the 'Basket' button in the top right of each page. Once you're happy with your items simply click 'Checkout' and follow the on-screen instructions which will take you to our secure payment page.

Prices

All prices quoted on our website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.  

Sustainability

We all delight in opening a newly arrived parcel; lovely packaging with the expectation of the deliciousness it beholds. At The Grey Room we’re trying to help the environment and cut down on waste as much as we can so we’ll re-use any packaging that is clean and fit for purpose whilst fulfilling your expectations. Where possible we will source sustainable, cost-effective packaging although sometimes we may need to use alternative packaging (like a burrito) to keep your goodies safe.

Product Descriptions

We take care to ensure the items’ descriptions and specifications are correct, however, whilst the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software or the computer system you use.

Payment

We accept all major credit and debit cards. All transactions made through our payments gateway are encrypted so every card transaction is safe and secure. We adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

Privacy Policy

We want all our customers to have peace of mind when purchasing from The Grey Room. We will not pass your personal details on to any third parties and your financial information is not retained on our record.